How We Rate Casinos

Last updated: 1 January 2026

Our editorial team applies a rigorous 18-point evaluation framework to every casino we review. Here is exactly how we score operators:

1. Licensing & Regulation (25%)

We only recommend casinos holding a valid licence from a recognised authority such as the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), or Curaçao eGaming. Unlicensed operators are automatically excluded.

2. Bonus Value & Fairness (20%)

We assess welcome bonuses, free spins, and ongoing promotions against their wagering requirements. Bonuses with requirements above 50x are penalised. We favour operators with transparent, player-friendly terms.

3. Payment Methods & Speed (20%)

We evaluate support for South African payment methods including Instant EFT, FNB, Absa, Capitec, Nedbank, Standard Bank, and e-wallets. Withdrawal processing times are tested and scored — faster is better.

4. Game Library (15%)

We count the number of games and assess quality of software providers (Microgaming, NetEnt, Pragmatic Play, Evolution Gaming, etc.). We check for mobile compatibility and live dealer options.

5. Customer Support (10%)

We test live chat, email, and phone support for response time and quality. 24/7 support in English is the benchmark; South African support numbers are a bonus.

6. Security & Fairness (10%)

We verify SSL encryption, check for eCOGRA or iTech Labs game certifications, and review the operator's history for complaints and payout disputes on platforms like AskGamblers and Trustpilot.

Our Rating Scale